Question 1

Merchant Statement Request

Accepted Answer

Introduction   A merchant may call or email to request a copy of their statement if ever they do not immediate access to their mymerchantdata.com account.                                                          Key Points   When a merchant calls requesting a copy of their statement, there are two details you will need to remember:   • A copy of the statement may only be emailed to the email address on file in the                    merchant’s record   • Merchant's may login to their mymerchantdata.com account at anytime using their                 MID/password to view/print a copy at their convenience.                                                          Procedure   1. NPCRM   1.1 Login to www.npcrm.net   1.2 Click -> Tool Center-> MyNPCdata.net   1.3 Once the page refreshes, click -> Statements   1.4 “Statement Merchant List page populates   2. Merchant Identification Number   2.1 If the MID is known, select “Merchant number” in the dropdown       box labeled, “SubGroup”   2.2 In the box to the right of the drop down, type the MID, click ->       “SEARCH”   2.3 “Statements for Merchant #” will populate, click the dropdown box        to select the statement date the merchant requested, click -> VIEW        STATEMENT   2.4 The statement page will populate, click -> Export -> PDF   2.5 The statement will download and then you may email it to the        merchant   3. Company Name   3.1 If the company name is known, select, “Merchant Name” in the           dropdown box labeled, “SubGroup”. In the box to the right of the           drop down, type the company name, click -> “SEARCH”   3.2 The page will refresh to display the company and its respective            location(s). Select the correct merchant # and location that            corresponds to the statement the merchant has requested.   3.3 “Statements for Merchant #” will populate, click the dropdown box           to select the statement date the merchant requested, click -> VIEW           STATEMENT   3.4 The statement page will populate, click -> Export -> PDF   3.5 The statement will download and then you may email it to the           merchant   4. Notate   4.1 Notate the Account in IRIS   4.2 Notate in IRIS that a statement was requested and processed   4.3 Resolve Ticket

Question 2

Merchant Change/Update Email Address

Accepted Answer

Introduction   When a merchant requests to change/update their email address on file, we want to assure that all methods of contact are up-to-date and verifiable. It is of utmost importance that their account information is safe and secure all times.                                                        Key Points   • Any communication with a merchant that involves email, should be sent via IRIS. This             assures that all correspondences are accounted for and helps assist the team in your           absence.    Procedure   1.The Request 1.1 Before processing an email change/update request, we must first have the merchant            email us from the new email address requesting the change.   1.2 Any communication with a merchant that involves email, should be sent via IRIS. This            assures that all correspondences are accounted for and helps assist the team in your            absence.    1.2 The email should include the merchant’s name, company name,       along with the request in written form.   1.3 Inform the merchant that you will send a confirmation email once processing is                      complete.   2. IRIS   2.1 Login to IRIS www.zt.sliverpay.com   2.2 Search for the merchant using the search bar option   2.3 Select the merchant account   2.4 Under “Merchant Details” select the “Profile” tab   2.5 Select “Business” -> “Email”   2.6 You will be able to type/edit the present email address to the new       email   2.7 Scroll down ->[Save Changes]   3.Follow-up   3.1 Once complete, email the merchant using the new address on file to confirm that the            change has been processed and made effective on the date requested.   4. Notate   4.1 Notate the Account in IRIS    4.2 Notate in IRIS that an email address change and/or update was       requested and processed.   4.3 Resolve Ticket

Question 3

Accepted Answer

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